FAQ
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We use fine copper wires, and premium nature mineral enamel powders. Each piece is hand-outlined with copper wire, filled with enamel glazes in vibrant hues multiple times.
Custom commissions require approximately 40 business days for creation, plus shipping time. You’ll receive regular updates throughout the process.
Yes—simply let us know your preferred palette and design elements when you place your order, and our artisans will incorporate them into your unique piece.
We ship worldwide via insured courier. Shipping costs vary by destination and package size; you can view exact rates at checkout or request a shipping quote before ordering.
If your artwork arrives damaged, please contact us within 7 days with photos of the damage. We’ll arrange a repair, replacement, or refund. Custom commissions cannot be exchanged for change of mind.
Gently dust with a soft, dry cloth. For more thorough cleaning, use a slightly damp microfiber cloth—avoid harsh chemicals or abrasive materials to preserve the enamel’s luster.
Yes. Every artwork comes with a signed certificate of authenticity detailing the artisan’s name, creation date, and materials used.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Full payment is required before production begins.
Absolutely. We offer premium gift packaging and can include a personalized note—just select the “Gift Wrapping” option at checkout.
After your order ships, we’ll email you a tracking number. You can also log into your account on our website to view real-time status updates